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Reach Out to Us Anytime

The Torch Avkasten support staff are available around the clock to assist with account questions, deposits, withdrawals, and guidance on charting and AI-assisted tools. Please note, we do not provide personalised investment advice or guarantees.

Before contacting us, please have your registered email handy along with a brief description of your issue—whether it's related to sign-up, transactions, or features—and any relevant screenshots. Clear details enable us to assist you swiftly and reduce wait times.

We prioritise inquiries concerning active transactions or withdrawals when feasible. For your security, we will never ask for your full password or 2FA codes via unsolicited messages.

If you haven't signed up yet, you can quickly create your account using our registration page. After that, come back here whenever you need assistance. Feel free to explore our FAQ for information on fees, security, and market offerings.

Email Assistance

For general assistance, account verification, deposits, or withdrawals, please reach out via the email below. Use a specific subject line like “Withdrawal Status,” “2FA Help,” or “Fee Inquiry.”

[email protected]

Typical Response Times

Most questions receive an initial reply within a few hours. During busy periods or payment verification, responses may be delayed; we’ll keep you updated on your case progress.

Open Your Account

Register your account quickly online—no phone calls necessary. After signing up, our team is ready to assist you with platform navigation and risk management settings.

Create Account Now

Commonly Addressed Subjects

  • Account Setup & Email Confirmation
  • Payments: Deposits, Available Methods, and Fees
  • Withdrawals: Timing, Processing Status, and Required Documentation
  • Account Protection: 2FA, Active Sessions, and Device Permissions
  • Platform Features: Charts, Trading Alerts, and Automation Options

Support Availability

Support is available 24/7 via the channels listed. Outside peak periods, non-urgent queries are typically addressed within one business day.

Browse Full FAQ

Please be aware that trading carries the risk of financial loss. Our team can explain how Torch Avkasten operates but cannot provide individual investment recommendations.